Refund policy

At Jerseylane, customer satisfaction is important to us. Please read our Return, Replacement & Refund Policy carefully before placing your order.

By placing an order with Jerseylane, customers are responsible for reviewing the applicable product information, sizing information, and this policy.

1. Return Eligibility

A product may be eligible for return if:

• The item received is damaged, defective, materially incorrect, or different from the product ordered.

• The return request is raised within 7 days of delivery.

• The product is unused, unwashed, and kept with its original packaging and applicable tags.

• The customer provides the required evidence for verification.

Approval of a return does not automatically mean that a monetary refund has been approved. The applicable resolution will depend on the reason for the return as explained below.

2. Non-Returnable Items

Unless there is a verified fulfilment error or defect, the following products are not eligible for return or exchange:

• Customized jerseys, including name, number, logo, or team customization

• Bulk/team orders

• Items purchased during clearance or special-sale offers

• Used, washed, worn, or altered products

Nothing in this policy is intended to limit rights available to customers under applicable consumer law.

3. Size Exchange Policy

Customer Size/Fit Exchange – ₹200

If Jerseylane delivers the exact size ordered, but the jersey does not fit as the customer expected or the customer subsequently wants another size, this is considered a customer-requested size exchange.

A ₹200 exchange fee applies to cover reverse pickup, processing, and replacement shipping.

Size exchanges:

• Must be requested within 7 days of delivery.

• Are subject to stock availability.

• Require the original product to remain unused and unwashed.

• Are not treated as Jerseylane fulfilment errors when the correct ordered size was supplied.

Customers should carefully review the applicable size chart before ordering.

Where stated on our size chart, we recommend taking one size higher than your usual size for a regular fit, as football jerseys may have a more athletic/fitted cut.

Jerseylane Size Error – FREE

If a customer ordered one size but Jerseylane accidentally shipped another size, we will correct the mistake at our cost.

Once verified, Jerseylane will arrange:

FREE reverse pickup + FREE replacement with the correct size.

The ₹200 size-exchange fee does not apply when Jerseylane shipped the wrong size.

4. Wrong Product / Wrong Variant

If Jerseylane accidentally ships a product that does not match the customer's confirmed order for example:

• Wrong jersey

• Wrong club

• Wrong player variant

• Wrong size

• Wrong product variant

• Missing item from a multi-item order

the customer should report the issue within 7 days of delivery.

Once the fulfilment error is verified, Jerseylane will correct the mistake through:

FREE reverse pickup + FREE replacement with the correct product originally ordered.

The customer will not be charged an exchange or replacement fee for an error caused by Jerseylane.

5. Damaged or Defective Products

If a product arrives damaged or has a verified manufacturing defect, please contact Jerseylane within 7 days of delivery.

Depending on the issue, verification may include reviewing the product, photographs, measurements, tags, packaging, and required unboxing evidence.

Once the issue is confirmed as a Jerseylane/supplier-side defect, we will arrange the applicable corrective resolution, normally including:

FREE reverse pickup + FREE replacement of the affected product.

The customer will not be charged the standard ₹200 exchange fee for a verified defective product.

6. Mandatory Unboxing Protection Policy

Customers should record a continuous 360-degree unboxing video from before the parcel is opened.

For claims involving:

• Wrong product

• Wrong size sent

• Missing product

• Damage

• Manufacturing defect

• Material product discrepancy

Jerseylane may require the original continuous unboxing video as part of the verification process.

The video must:

• Begin while the parcel is still sealed.

• Clearly show the shipping label/AWB.

• Show the complete opening of the parcel.

• Show the products received.

• Be recorded in one continuous take.

• Contain no cuts, trims, edits, pauses, or manipulation.

Photographs may also be requested but may not, by themselves, establish the contents or condition of the parcel at the time it was opened.

Customers should therefore record every Jerseylane parcel while opening it and retain the recording until all products have been inspected.

7. Refund Policy

A monetary refund is primarily provided when Jerseylane is unable to fulfil the customer's paid order, including situations such as:

• The ordered product becomes out of stock after payment and cannot be fulfilled.

• The required product/variant is unavailable and Jerseylane cannot provide the ordered product.

• Jerseylane is unable to ship the order because the delivery address or PIN code cannot be serviced.

• The order cannot be fulfilled for another operational reason attributable to Jerseylane.

• A refund is otherwise required under applicable consumer law.

Where the order has been fulfilled but Jerseylane supplied an incorrect, wrong-size, damaged, or verified defective product, our standard corrective resolution is free reverse pickup and free replacement, as described in this policy.

Where Jerseylane is unable to provide the approved replacement, an appropriate alternative or refund may be offered.

Approved refunds are processed to the applicable original payment method. Once processed by Jerseylane, customers should generally allow approximately 5–7 business days for the amount to reflect, depending on their bank or payment provider.

8. Return & Replacement Process

To report an issue:

1. Contact Jerseylane Customer Support within 7 days of delivery.

2. Provide your #JC order number.

3. Clearly explain the issue.

4. Provide requested product photographs.

5. Provide the continuous unboxing video where required.

6. Provide any additional reasonable evidence requested by our support team.

If the claim is approved for reverse pickup, Jerseylane will provide further collection instructions.

A courier showing a parcel as “returned” or “pickup completed” does not necessarily mean the parcel has physically reached our return facility.

Where required, the returned product may need to reach our facility and be verified before the final resolution is completed.

9. Replacement & Exchange Codes

For approved replacements or exchanges, Jerseylane may provide a replacement/exchange code that allows the customer to place the replacement order through our website.

Such codes:

• Are limited to the number of products approved for replacement.

• Cannot be used to obtain additional free products.

• Must be used according to the instructions provided by Jerseylane Support.

• May be cancelled if used outside the approved exchange/replacement.

Customers who have already paid an applicable ₹200 exchange fee will not be required to pay that same exchange fee again for the same approved exchange.

10. Cancellation Policy

Orders may only be cancelled before dispatch.

Once an order has been dispatched or handed over to the courier, it cannot normally be cancelled as an unshipped order.

Customized orders cannot be cancelled once customization/production has started.

11. Contact Us

For assistance with a return, replacement, exchange, or refund, please contact:

Jerseylane Customer Support
Email: contactjerseylane@gmail.com

Please keep communication regarding an existing return/exchange within the same email thread whenever possible so our team can maintain the complete case history.